Currently, we do not offer direct exchanges for items. Instead, we provide the option of store credit in the form of a coupon. This store credit can be selected as your refund method when processing a return. Store credits do not expire and can be used at any time on Jaadzana.com.
If you receive a damaged or incorrect item, we are committed to resolving the issue promptly. Please contact our support team at support@jaadzana.com with details of the issue and your order information. We will arrange for the return of the faulty or incorrect item and ensure that a replacement is sent to you as quickly as possible.
Returned items should be shipped back in their original packaging or equivalent protective packaging to prevent damage during transit. Please initiate any replacement requests within 30 days of receiving your order to ensure a smooth process.
If you have any questions or require further assistance, our support team is here to help. Contact us at support@jaadzana.com for additional support and to ensure your experience with Jaadzana is positive.
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