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To track your order, visit our Order Status Page on the website. Enter your Order ID and email address used at checkout. You can view real-time updates on your order status. Additionally, after your order ships, you will receive a separate email with a tracking link to monitor your shipment through the carrier’s website.
To view your past order history, log in to your account and navigate to the “Orders” section. Here, you can see details of all your previous orders, including order status and tracking information. If you do not have an account, you may contact our Customer Support team for order details.
To update your shipping address, please contact our Customer Support team as quickly as possible. If your order has not yet been processed, we may be able to update the address before it ships. If the order is already in transit, you will need to wait for it to be delivered to the original address and then arrange for a forwarding service or return the package to us.
Due to our fast order processing, we cannot guarantee that we can cancel an order after it has been placed. If you wish to cancel, please reach out to our Customer Support team immediately. If the order has already been processed or shipped, you will need to follow our return process once the order is delivered.
Yes, Jaadzana.com offers expedited shipping through DHL Express and FedEx Express. All our shipments are handled with these express carriers to ensure fast and reliable delivery.
Currently, we do not ship to APO/FPO addresses or P.O. boxes. We require a physical address for delivery to ensure successful and timely receipt of your order.
Please note: The expected shipping times for orders outside of the UK and ROI, do not take into account possible delays if your parcel is held up in customs. We would ask you to allow 21 days from order to receive your item(s), prior to further investigation.
If you’ve ordered during one of our sales it gets pretty busy, so your delivery might take a little longer to get to you.
Taxes and duties are not covered by Jaadzana. For international orders, these will be calculated and charged by customs based on your local regulations.
No, we offer free shipping on all orders within the United States and Canada. There are no additional shipping charges for our customers.
Jaadzana allows returns on most products within 30 days of delivery. To be eligible for a return, items must be shipped using a Jaadzana-provided return label and be in the same condition as when received. Note that items marked as “Final Sale” or from the “Custom by Jaadzana Collection” are not eligible for return. Return shipping fees are covered by the customer and will be deducted from the refund.
To initiate a return, please contact our Customer Support team. They will provide you with a return label and further instructions. Ensure your return request is made within 30 days of delivery.
Currently, we do not offer exchanges. Instead, you can return your item for a refund and use store credit for a new purchase. Store credits never expire and can be used at any time on Jaadzana.com.
Yes, return shipping fees are covered by the customer. The total return fee will be deducted from your refund at the time of processing.
After initiating your return, package your item securely and send it back using the provided return label. Once received, please allow 5-10 business days for the return to be processed and refunded. Refunds will be issued to the original payment method.
To measure for a custom rug, start by finalizing the layout of your furniture and determining where you want the rug to be placed. Use a steel measuring tape to measure the dimensions of the space where the rug will go. For accuracy, use blue painter’s tape to outline the rug’s dimensions on the floor and adjust as needed. Make sure to measure 12”-18” away from walls to avoid a cramped look. If you need assistance, our customer support team can provide guidance on measuring for your custom rug.
Custom rugs can be shipped to most locations within the United States and Canada. We offer free shipping on all custom rugs, ensuring that your personalized creation arrives at your doorstep at no additional cost.
No, there is no shipping fee for custom rugs. We provide free shipping on all custom orders, ensuring that you receive your custom rug without any additional cost. Enjoy the convenience of having your custom rug delivered to your home at no extra charge.
After placing your order, your custom rug will be crafted and shipped within 4 to 6 weeks. This timeframe allows us to ensure the highest quality and precision in creating your unique rug. Once shipped, you will receive a tracking number to monitor the progress of your delivery.
Due to the made-to-order nature of the Custom by Jaadzana collection, all custom rugs are final sale and cannot be returned. Once an order is placed, cancellations are not guaranteed. If you need to make adjustments to your order, please contact our customer service team as soon as possible. To avoid issues, ensure you carefully measure your space and double-check your order details before finalizing.
To keep your area rug looking its best, follow these maintenance tips:
For stain removal, follow these steps:
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