Shipping Fees: Shipping for Custom by Jaadzana rugs is free, just like all other products on our site. We handle the shipping costs so you can enjoy your custom rug without any additional charges.
Cancellation & Return Policy: Due to the made-to-order nature of our Custom by Jaadzana collection, all products are final sale and cannot be returned. We do not guarantee a cancellation window once the order is placed. If you need to make changes to your custom rug order, please contact our Customer Service team as quickly as possible at +212 688 79 24 26. We will do our best to assist you.
To avoid the need for cancellations or returns, please carefully measure your space and verify the dimensions before placing your order.
If you encounter any issues with your custom rug, please contact our Customer Service team at support@jaadzana.com. Include your name, order number, images of the product, and a description of the issue in your email for prompt assistance.
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