1. Return Eligibility
Return Window:
You can return most Jaadzana products within 30 days of delivery. Ensure that the items are returned in the same condition as received, free from pet dander, dirt, stains, or signs of wear.Non-Returnable Items:
Items marked as final sale or products from the “Custom by Jaadzana Collection” are not eligible for return.
2. Initiating a Return
- Contact Us:
To start your return, please contact us. Our team will assist you in obtaining a Jaadzana-provided return label and guide you through the process.
3. Preparing Your Return
- Packaging Requirements:
Ensure the item is packed securely in its original packaging. The product must be in the same condition as when delivered to be accepted.
4. Return Shipping
- Shipping Instructions:
All returns must be shipped using the Jaadzana-provided return label. Return shipping fees are the responsibility of the customer and will be calculated during return processing. The total return fee will be deducted from your refund.
5. Processing Your Return
- Processing Time:
Once your return is received, please allow 5-10 business days for processing. Refunds will be issued after the return is processed. Please allow an additional 5-7 business days for the refund to appear on your bank or credit card statement.
6. Need Help?
- Assistance:
If you have any questions or need further assistance with your return, please contact our support team. We are here to help and ensure your return is handled efficiently.
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