1. Verify the Issue:
Carefully check the item you received against your order confirmation to confirm that it is indeed incorrect. Ensure that you have received the wrong size, color, or style as indicated in your order.
2. Contact Our Support Team:
Reach out to our Customer Support team as soon as possible. Provide details of your order, including your Order ID, a description of the incorrect item, and any relevant photos if possible. This will help us address the issue promptly.
3. Return Instructions:
Our team will guide you through the process of returning the incorrect item. We will provide you with a return shipping label at no cost to you. Pack the item securely in its original packaging or similar protective packaging to prevent any damage during transit.
4. Replacement or Resolution:
Once we receive the returned item, we will verify the issue and arrange for the correct item to be shipped to you. If the item you originally ordered is out of stock, we will discuss alternative solutions, such as a refund or store credit.
5. Follow-Up:
We will keep you informed throughout the process and ensure that the correct item reaches you as quickly as possible. If you have any questions or concerns during this time, please do not hesitate to contact us.
We apologize for any inconvenience this may cause and appreciate your understanding. Our goal is to ensure your complete satisfaction with every purchase. For additional assistance, contact us
No products in the cart.