Process for Reporting and Resolving Issues:
Immediately upon receiving your package, inspect it for any damage or discrepancies with your order. If you identify any problems, reach out to our Customer Support team within 48 hours. Provide details of the issue, including your Order ID, a description of the problem, and photographic evidence if possible.
Our support team will review your request and guide you through the resolution process. Depending on the situation, this may involve issuing a replacement, arranging a return, or processing a refund. If a return is required, you will receive a prepaid shipping label to facilitate the return.
For replacements, you will receive tracking details for the new shipment. If a refund is issued, it will be credited to your original payment method, with a confirmation email sent once the refund is complete.
For any further questions or assistance, please do not hesitate to contact our support team. We are dedicated to ensuring your satisfaction with your purchase.
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